PSNA Disability Awareness

This half-day course is designed for all staff who are likely to come into contact with disabled customers.
Course Aims and Objectives	Course Programme
After completing this course delegates will: Be more aware of the needs of their disabled customers and colleagues Have the confidence and knowledge to deal with these individuals appropriately and without discrimination Understand their responsibilities in law in relation to disability discrimination Receive practical information on improving access for people with a range of disabilities	Introduction - disability in context What is disability? Meeting disabled people Disability Discrimination Act 1995 Understanding the barriers to access
Assessment
There is no formal assessment but attendance certificates will be provided for all delegates.