Launch of ‘Winning With…Disability Discrimination in Licensed Premises’

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Perry Scott Nash launch the third of their ‘Winning With’ range of guidance manuals – ‘Winning With …Disability Discrimination in Licensed Premises - A ‘Good Practice’ and ‘How to Comply’ guide for licensees.
The Disability Discrimination Act 1995 (DDA) is another legislation headache for a licensee that is causing unnecessary confusion, frustration and expenditure. Licensees shouldn't feel they have to appoint external 'experts' to audit their pubs and advise them as to the actions and 'reasonable adjustments' to be made. The Pub Manager/Licensee is best positioned to audit their own pub provided they are given the tools to do so competently and confidently.
Perry Scott Nash have been advising licensees on the DDA for many months now and have written a number of best practice articles and guidance notes. We have expanded on this information and have developed the 'Winning With Disability Discrimination Act in Licensed Premises', a 'Good Practice and How to Comply' guide that is written in a user-friendly, question and answer format.
The Guide not only ensures a full understanding of the DDA and how it affects licensed premises, it provides the licensee with a 'benchmark' document to illustrate 'what good looks like', it advises how to audit the pub plus it provides the licensee with the audit format to ensure nothing is missed and once the audit is completed, it explains how to go about making cost effective improvements and alterations to address any shortfalls.
Since the majority of complaints from people with disabilities is that they have been treated rudely, or patronised, or ignored, or belittled, staff training is really important in order to achieve good customer care and the manual provides comprehensive support in this area.
All the information is supported by Case Studies to help illustrate the points and raise awareness.
The manual is priced at £35 plus postage, packaging & VAT and can be ordered by calling Perry Scott Nash on 01438 745771 or completing this fax back form.
Much of the DDA is subjective interpretation, meaning that there is not necessarily a right and a wrong approach. Good practice, reasonableness, assessments and reviews of premises, the provision of goods and services etc will hold all business owners in good stead. By working through the chapters and applying the advice and good practice, licensees will comply with both the spirit and letter of the law.
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